we.

terms

This service is operated by Tirha (Pty) Ltd, trading as Conglomerate. By accessing or using the Service you agree to these Terms. These Terms govern your use of the we.™ service (the "Service").

the service:

The Service is an online occasion services consultancy. The Service is structured so that the client, as host, may attend their occasion as a guest, while we.™ assumes responsibility for the agreed coordination and management deliverables.

the session:

Services are rendered through creative consultancy, commencing with a structured 90-minute session (the "Session"), followed by two 15-minute feedback sessions and documented in a three-page occasion plan (the "Colour Card"), which records the agreement in principle.

the colour card:

The R1,570 consultation fee includes a detailed three-page event plan (the "Colour Card"), uniquely numbered and linked to the reservation reference, recording: the occasion statement; guest profile and scale; venue direction; budget band; three creative concepts (the "Colour Touches"); the six-stage delivery road map; and the agreement in principle, initialled by both parties. All creative concepts, methods and frameworks contained in the Colour Card, including the Colour Session format, remain the intellectual property of Tirha (Pty) Ltd, trading as Conglomerate, and are licensed to the client solely upon confirmation of an engagement. The Colour Card is personal to the client and is not transferable.

payment:

  1. The consultation fee for the Session is R1,570, payable immediately upon reservation.
  2. Accepted payment method is strictly by online payment via PayFast. Unreferenced deposits and manual EFT undertakings are not accepted.
  3. A reservation reference is generated at checkout. For cash-to-account deposits, we.™ issues the reservation reference by WhatsApp to the mobile number provided; the reference must accompany the deposit.
  4. All coordination and management fees must reflect in full no later than 72 (seventy-two) hours after invoice subject to agreement. Invoices not fully paid by this time are released.
  5. No service is rendered before funds reflect.
  6. Upon confirmation of a coordination or management engagement, the deposit schedule is: 50% of the total occasion bill on signature; 30% upon achievement of three agreed milestones; and the remaining 20% no later than 24 (twenty-four) hours before the occasion.
  7. The 50% signature deposit is non-refundable once work commences. Milestone payments are non-refundable upon achievement of each milestone.

delivery and disputes:

The Session is deemed fully and finally delivered upon signature or initialling of the Colour Card by both parties, or upon the client's written confirmation of receipt of the Colour Card where the Session is conducted in-person. Thereafter the consultation fee is earned in full and is neither refundable nor subject to payment dispute. we.™ retains the initialled Colour Card, the payment record and the timestamped delivery correspondence as proof of delivery.

cancellation, rescheduling and refunds:

  1. Statutory cooling-off. Where the Session is purchased online, the client may cancel within 7 (seven) days of payment in accordance with section 44 of the Electronic Communications and Transactions Act, provided that delivery of the service has not yet commenced. Once work commences with the client's consent — including commencement of the Session or of any engagement — the cooling-off right falls away and the non-refundable deposit provisions below apply.
  2. Session rescheduling. One free reschedule of a reserved Session is permitted with at least 24 (twenty-four) hours' notice. Further reschedules forfeit the consultation fee.
  3. Session cancellation and non-attendance. Cancellation of the Session within 72 (seventy-two) hours of its scheduled time, or non-attendance, results in forfeiture of the consultation fee, and the Session is deemed delivered.
  4. Occasion cancellation — 7 days or more before the occasion. The 50% signature deposit is non-refundable. Amounts paid over and above the non-refundable deposit are refunded to the client, less payment charges, per applicable consumer law.
  5. Occasion cancellation — fewer than 7 days before the occasion. The 50% signature deposit and all milestone payments achieved to date are non-refundable. Only amounts paid beyond these are refunded, less payment charges, per applicable consumer law.
  6. Cancellation by we.™ If we.™ cancels, the client elects either a full refund of all amounts paid, payable within 7 (seven) days, or priority rescheduling.